Managing Conflict at Work - Registration

Date and time: 6/14/2018, 10:00 AM PST
Category: Webinars
Description:We’ve all been there—needing to deal with conflict between co-workers, managers and employees, or directed at you, the HR professional. It would be great if we could just make it all go away but avoiding doesn’t usually work. Instead, conflicts tend to persist and escalate, and managers and HR staff spend a lot of time and energy putting out fires. The good news: you can learn to manage conflict without losing your cool (or your mind!). In this webinar, learn some essential tips and tools for navigating conflict more effectively including:
• Understanding conflict and its sources.
• Learning positive strategies for effective communication to resolve/avoid conflict.
• How to decide when to intervene and when to let people work it out themselves.
• A 15 second technique to cool down conflict which you can use at any time.
This webinar is intended for HR directors, staff, & technicians, managers,
team leads, and anyone struggling with conflict at work.

Lorraine Segal, M.A. is coordinator and professor in the newly revived Conflict Management Certificate program for professional development at Sonoma State University. Through her own business, Conflict Remedy, she is a coach, trainer, and consultant focusing on conflict management, bullying issues, and effective communication. Her goal is to create a more harmonious and productive workplace. Some of her clients have included the Department of the Interior, County of Sonoma, St. Joseph’s Medical Center, State Fund of California, and many nonprofits, governmental entities, and corporations. She was just named one of the Top Thirty Conflict Resolution Experts to follow on LinkedIn.
Presenter(s): Lorraine Segal, Conflict Remedy
Location: Webinar at your computer
Fee: Free to CODESP customers
Contact: Jess Aguirre
(714) 374-8644
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