Customer Service in the Public Sector - Registration

Date and time: 5/31/2017, 10:00 - 11:15 AM
Category: Webinars
Description:Participants will discover methods to approach both internal and external customers with confidence and professionalism. Participants will learn how to shift the focus from what can’t be done to what can be done for the customer. They will learn how to use facts to help customers vent frustrations and how to ask questions, improve listening skills and use communication techniques to turn angry customers into satisfied customers.

Co-sponsored by CSPCA
Presenter(s): Jess Aguirre - Business Marketing Officer
Location: Webinar at your Computer
Fee: FREE for customers and CSPCA Members
Contact: Jess Aguirre
(714) 374-8644
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